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Sample report, fictional company

Quote-to-invoice cycle diagnostic

Invoices from 30.11.2025 to 31.10.2026

Cash to free up

CHF 3'862'206

Equal to 16 days of invoicing. About CHF 154'488 in interest per year at 4%.

Invoiced over the period

CHF 81'330'309

One day of delay is worth

CHF 242'054

Average collection time

46.5 d

Margin given away

CHF 1'421'226

Method: the cash figure counts each invoice beyond 3 days after delivery and beyond 5 days after the due date, weighted by its amount. Thresholds can be changed in the settings. Levers already counted in this total are not added to it.

The eight time intervals

Where the days go

IntervalMeasured betweenMedian8 deals out of 10Deals
Response timeRequest → quote sent3 d5 d7774
DormancyQuote sent → follow-up5 d8 d6842
ApprovalRequest → discount approved1 d3 d547
Re-keyingSignature → order3 d5 d4157
ProductionOrder → delivery17 d25 d4146
Invoice delayDelivery → invoice7 d16 d4025
Reminder delayDue date → 1st reminder23 d29 d590
Customer delayDue date → payment16 d27 d2993

Findings

15 quantified findings

81% of invoiced value is paid late

2558 invoices out of 3128 are paid more than 5 days after the due date, 18 days at the median. Construction is at 22 days, compared with 12 days for Collectivités.

Action : Start with the customers that weigh the most, with a call before the due date on large amounts.

CHF 2'232'201

cash to free up

30% of invoices go out more than ten days after delivery

1205 invoices out of 4025. The median time is 7 days, against a target of 3 days.

Action : Invoice as soon as the delivery note is issued, and review the list of uninvoiced deliveries each week.

CHF 1'630'005

cash to free up

71% of discounts above 15% carry no approval

1320 quotes out of 1867. The amount shown is the share of these discounts above the threshold, on signed quotes. Most affected: D. Meier.

Action : Make approval mandatory above the threshold, and review this list with sales management.

CHF 1'421'226

margin over the period

D. Meier discounts 18% at the median, against 11% for the team

Measured on 1271 quotes. The amount shown is the gap to the median, on signed quotes. D. Meier is at 18 days, compared with 8 days for B. Keller.

Action : Compare signature rates at equal discount before raising it. A high discount is only justified if it wins more signatures.

CHF 1'194'813

margin over the period

Amended orders are invoiced 17 days after delivery, against 6 days for the others

15% of invoiced orders were amended (616 out of 4025).

Action : Close any order amendment by delivery at the latest, with a named person responsible.

CHF 463'749

already counted in the total

10 customers account for 16% of the cash tied up by late payments

Out of 160 customers paying late. Action on these 10 customers is worth the amount shown.

Action : Review the payment terms of these customers with the account manager.

CHF 355'581

already counted in the total

An invoice corrected by a credit note is paid 28 days past due, against 14 days for the others

Measured on 158 invoices with a credit note. The customer waits for the correction before paying.

Action : Issue the credit note within 48 hours once the error is known.

CHF 172'960

already counted in the total

The first reminder goes out 23 days after the due date

Measured on 590 invoices that received a reminder. Construction is at 38 days, compared with 22 days for Services.

Action : Bring the whole team in line with the fastest segment, with a fixed reminder date.

CHF 76'385

already counted in the total

15% of requests wait more than five days for their quote

1143 quotes out of 7774. The median time is 3 days.

Action : Set a response time by quote size, and assign the largest quotes to a named person.

CHF 56'266'942

amount concerned

Quotes followed up on time are signed at 62%, the others at 44%

2465 closed quotes out of 7560 were followed up late or never. The amount shown estimates what they would have brought in at the rate of quotes followed up on time.

Action : Schedule the follow-up in the CRM when the quote is sent.

CHF 17'914'681

amount concerned

313 invoices are more than 10 days overdue, with no reminder at all

35% of open invoices. Caution: CHF 5'953'966 of payments received are not matched to an invoice, so part of this list may already be settled.

Action : Reconcile the unmatched payments, then send reminders for the rest. The list is in the alerts.

CHF 6'711'297

amount concerned

74 orders are delivered and not yet invoiced

They were delivered a median of 11 days ago, beyond the 3-day threshold.

Action : Invoice this list this week. You will find it in the alerts.

CHF 1'442'462

amount concerned

6% of invoices are followed by a credit note

239 invoices out of 4025. Most frequent reason: Erreur de prix.

Action : Deal with this reason first. It holds up the most payments.

CHF 376'750

amount concerned

Large quotes wait 10 days for their first follow-up

78% are followed up later than planned. Small quotes are followed up in 5 days, so the largest amounts wait longer. 4 large quotes have no follow-up today.

Action : Follow up each large quote no later than 7 days after sending. Pending quotes are listed in the alerts.

CHF 301'843

amount concerned

6% of orders differ from the accepted quote

257 orders out of 4157 with a gap of more than 0.5%. The amount shown is the sum of the gaps.

Action : Create the order from the quote instead of re-keying it, or check the gap at entry.

CHF 158'616

amount concerned

Data quality

What the files can tell

Quote-to-order link: 98% of orders find their quote (4157 out of 4257), including 717 through approximate matching (customer, amount, date) because the quote number was not carried over.

Payments: 94% matched to an invoice (3128 out of 3319), including 204 with no reference, by name and exact amount.

Batch credits: 19 entries are a batch total (109 payments). They cannot be matched. Ask your bank for the per-payment detail in the camt.054.

Payments with no reference: 172, or 5%. They remain to be reconciled by hand, and the invoices concerned appear open.

Delivery dates: known for 100% of invoices (4025 out of 4025). Late invoicing can only be measured on these.